Privacy Policy

WrenchWala ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect

Information you provide:

• Phone number (used for OTP login/verification)
• Name and profile details
• CNIC image (Workers only, for identity verification) — stored in a private, access-restricted storage bucket
• Service category preferences (Workers)
• Job descriptions, proposed prices, and bid amounts
• Ratings and reviews you submit
• Communications with WrenchWala support

Information collected automatically:

• GPS/location data — used to match Customers with nearby Workers and to verify job-site proximity during active jobs
• Device information (device type, OS version) for app functionality and troubleshooting
• App usage and activity logs (jobs posted/completed, login activity)

Payment/wallet information:

• Wallet balance and transaction history within the Platform
• We do not store your bank card or bank account numbers directly; payment processing (when enabled) is handled via a licensed third-party payment processor, which has its own privacy policy.

2. How We Use Your Information

• To create and manage your account
• To match Customers and Workers and facilitate job bidding
• To verify Worker identity before allowing them to accept jobs
• To process wallet holds, releases, refunds, and top-ups
• To send notifications (job updates, low-balance alerts, account status changes, promotional messages where permitted)
• To investigate disputes, fraud, or violations of our Terms of Service and Acceptable Use Policy
• To improve and maintain the Platform

3. How We Share Your Information

• Between Customers and Workers: limited information (name, rating, approximate location, job details) is shared between matched parties to facilitate the job.
• Service providers: we may share data with hosting providers, SMS/WhatsApp messaging providers, and (when integrated) payment processors, solely to operate the Platform.
• Legal requirements: we may disclose information if required by law, court order, or to protect the rights, safety, or property of WrenchWala, our users, or the public.
• We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. CNIC images are retained only as long as necessary for verification and compliance purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your data, including restricted access to sensitive documents (e.g., CNIC images) and encrypted storage where applicable. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal data, subject to legal/operational retention requirements (e.g., transaction records may need to be retained for financial compliance).
• You may opt out of promotional notifications while continuing to receive essential account/service notifications.
• You may request account deletion by contacting support; this may be subject to resolution of any pending jobs, disputes, or wallet balances.

7. Location Data

Location access is used to show nearby jobs (to Workers) and nearby Workers (to Customers), and to confirm proximity during active job status transitions. You may disable location access in your device settings, but this will limit core functionality of the app.

8. Children's Privacy

WrenchWala is not intended for use by individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated in-app. Continued use of the Platform after changes take effect constitutes acceptance.

10. Relationship to Our Terms of Service

This Privacy Policy explains how we handle your data. It does not describe the legal relationship between Customers, Workers, and WrenchWala, or WrenchWala's responsibility (or lack thereof) for the conduct of other users. That is covered in our Terms of Service and Acceptable Use Policy, which you agree to by using the Platform. In particular, CNIC verification described in Section 1 confirms identity only and is not a criminal background check — see our Terms of Service for details.

11. Contact

For privacy-related questions or requests, contact us at: support@wrenchwala.com (temporary — update once finalized)