Acceptable Use Policy

This Acceptable Use Policy applies to all Customers and Workers using the WrenchWala Platform and supplements our Terms of Service. Violating this Policy may result in warning, suspension, or permanent termination of your account, and may be reported to law enforcement where appropriate.

1. Prohibited Conduct

You must not, in connection with the Platform:

• Commit or threaten any criminal act, including theft, assault, harassment, fraud, or property damage
• Provide false identity information, including a false or altered CNIC
• Impersonate another person or misrepresent your affiliation with any person or entity
• Solicit or accept payment outside the Platform to circumvent fees, where doing so is used to facilitate fraud
• Harass, threaten, or discriminate against another user on the basis of religion, gender, ethnicity, or any protected characteristic
• Post false, misleading, or defamatory reviews or ratings
• Use the Platform to distribute spam, malware, or unsolicited advertising
• Attempt to gain unauthorized access to another user's account or to the Platform's systems
• Use another user's information for any purpose outside the intended job arrangement

2. Worker-Specific Standards

Workers agree to:

• Perform accepted jobs with reasonable skill and care
• Accurately represent their qualifications and experience
• Not accept a job for a service category they are not competent to perform
• Comply with applicable Pakistani laws and any licensing requirements relevant to their trade

3. Customer-Specific Standards

Customers agree to:

• Provide accurate job details and a safe environment for the Worker to perform the job
• Not request a Worker to perform illegal activity
• Pay the agreed amount for completed work through the Platform's payment system

4. Reporting Violations

If you believe another user has violated this Policy, report it to support@wrenchwala.com (temporary — update once finalized). In situations involving immediate danger, a crime in progress, or a safety threat, contact local law enforcement (Police: 15) first, then notify WrenchWala.

5. Enforcement

WrenchWala may investigate reported violations and take action including, but not limited to:

• Issuing a warning
• Removing content (reviews, job posts, profile information)
• Suspending an account pending investigation
• Permanently banning an account
• Withholding wallet funds pending resolution of a fraud investigation
• Reporting the matter to law enforcement

WrenchWala's decision to take or not take any of the above actions is at its sole discretion and does not constitute an admission of responsibility for any user's conduct.

6. Contact

Questions about this Policy can be directed to: support@wrenchwala.com (temporary — update once finalized)