Welcome to WrenchWala. These Terms of Service ("Terms") govern your access to and use of the WrenchWala mobile application and related services (the "Platform"), operated by WrenchWala ("we," "us," "our"). By creating an account or using the Platform, you agree to these Terms.
WrenchWala is a technology platform that connects individuals seeking services ("Customers") with independent individuals offering labor or trade services ("Workers"). WrenchWala does not itself provide plumbing, electrical, cleaning, or any other labor service. We facilitate discovery, communication, negotiation, and payment between Customers and Workers.
WrenchWala is not:
Workers who register on the Platform are independent, self-employed individuals, not employees, agents, partners, or representatives of WrenchWala. Workers:
Nothing in these Terms creates an employer-employee, joint venture, or agency relationship between WrenchWala and any Worker or Customer.
WrenchWala requires Workers to submit a CNIC image for identity verification before their account is approved. This process confirms identity only. It is not a criminal background check, credit check, skills certification, or safety inspection. WrenchWala makes no representation or warranty that any Worker is trustworthy, competent, or free of a criminal history.
Customers and Workers are encouraged to exercise their own judgment — reviewing ratings, communicating clearly about the job, and taking reasonable personal safety precautions — before and during any interaction arranged through the Platform.
By using the Platform, you acknowledge and agree that:
If a Customer or Worker experiences or witnesses misconduct, fraud, unsafe behavior, or a criminal act connected to use of the Platform, they should:
WrenchWala reserves the right to investigate reports, suspend or permanently ban any account, and cooperate with law enforcement as required by law. WrenchWala's ability to take these actions does not create an obligation to prevent, monitor, or guarantee against misconduct by any user.
The Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. WrenchWala does not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Worker or Customer will act lawfully or as represented.
To the maximum extent permitted by applicable law, WrenchWala, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of property, injury, or harm arising from or related to:
Where liability cannot be fully excluded under applicable Pakistani law, WrenchWala's total liability to any user for any claim arising from use of the Platform shall be limited to the greater of (a) the amount of fees actually paid to WrenchWala by that user in the six months preceding the claim, or (b) [Insert nominal cap, e.g. PKR 5,000].
You agree to indemnify and hold harmless WrenchWala and its officers, employees, and affiliates from any claim, demand, loss, or damage, including reasonable legal fees, arising out of your use of the Platform, your violation of these Terms, or your interactions with another user.
WrenchWala may suspend or terminate any account, at its discretion, for violation of these Terms, the Acceptable Use Policy, suspected fraud or criminal activity, or repeated user complaints — with or without prior notice, to protect the safety and integrity of the Platform.
Any dispute arising from a job or transaction between a Customer and a Worker is between those parties. WrenchWala may, at its discretion, assist in mediating disputes but is under no obligation to do so and is not a party to the underlying transaction.
Any dispute between a user and WrenchWala arising from these Terms shall first be attempted to be resolved informally by contacting support@wrenchwala.com. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of [Insert city, e.g. Lahore], Pakistan.
These Terms are governed by the laws of the Islamic Republic of Pakistan.
We may update these Terms from time to time. Material changes will be communicated in-app. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at: support@wrenchwala.com (temporary — update once finalized)
This document is a starting draft prepared for planning purposes. It should be reviewed by a lawyer licensed in Pakistan before publication, particularly the limitation-of-liability cap in Section 7, which is subject to Pakistani consumer protection and tort law and may need adjustment.